Sheikh Mohammed names and shames best, worst UAE government service centres

Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

PHOTO BY ARCHIVE

Sheikh Mohammed names and shames best, worst UAE government service centres

Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, has named and shamed the best and worst federal government service centres in the country.

In an announcement on Sunday (November 19), Sheikh Mohammed also warned the worst-performing federal service centres to improve or face termination from work.

“We will not tolerate any negligence, and interacting with the public in a positive manner through service channels is a basic duty of every government official,” Sheikh Mohammed warned.

A total of 124 government entities were evaluated for their government services. The Emirates Authority for Identity and Citizenship and the Ministry of Interior received the highest rating.

“The best six centers came with a 6-star rating for the Emirates Authority for Identity and Citizenship and the Ministry of Interior in Al Dhafra centre. The centre excelled, achieving a leap in its performance in just one year, moving from a four-star rating to a six-star rating,” Sheikh Mohammed said.

“And on the list of the worst centres was the service centre at Kalba Hospital, where we decided to replace its director and ask the Director General of the Emirates Health Foundation to be present in the hospital to improve and develop the services provided to the public during the next month,” he said.

“The Ministry of Energy and Infrastructure service centre in Ras Al Khaimah was also among the worst service centres… We decided, based on these results, to grant a period of 60 days to improve services in the centre and review the employment contracts,” he said.

“If the officials of these centre after the expiry of the deadline do not improve their services, they would be terminated,” Sheikh Mohammed said. ICA/Expat Media

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