A composite photo of the new staff ID at InterContinental Jordan.
PHOTO BY CARLOS MALLIAROUDAKIS
DUBAI – A hotel in Jordan has taken the hoteliers’ mantra of “service with a smile” a notch further this pandemic with ID cards that staff hope will make guests’ smile.
“We have started a new way to communicate with our guests. Since we are all wearing masks, we thought of showing our smiles in a different way,” InterContinental Jordan General Manager Carlos Malliaroudakis wrote on LinkedIn.
The post included a composite shot of Malliaroudakis’ colleague wearing a face mask and an ID card with her picture of her without a mask that says, “My name is Leen and this is me without a mask”.
Malliaroudakis said all his colleagues now wear the same ID card featuring their full face without a face mask and the message, “My name is [insert name] and this is me without a mask”.
The post has since received more than 7,400 reactions on the networking website, with many netizens calling it a “brilliant idea”.
“For the time being (or until we won’t have to wear masks) this is without doubt an innovative and fun way to engage with guests,” said Stefano Carratta, a business development professional in the UAE.
Since the pandemic broke last year, many governments, including the UAE, have made it mandatory for the public to wear face masks as a precautionary measure against the spread of Covid-19. ICA/Expat Media
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