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UAE visa can be processed via video call service

Dubai residents can now complete their visa application via video calls, according to reports citing Dubai’s General Directorate of Residency and Foreigners Affairs (GDRFA).

The new service allows applicants, from within the UAE or outside of the country, to complete their visa-related transactions in Dubai by simply having a video chat with government employees.

The video call service can be reached through the Amer hotline 8005111, as well as the GDRFA website and mobile app. Any device that supports a front camera can be used to complete the process.

The new video calling service can be used to contact officers for visa application issues if a document is missing or unclear, or if there is additional information required from the applicant. The applicant can then upload necessary documents and photos through the chat box when they talk to the visa administrator on video call.

The video call service allows visa applicants, whether they are inside or outside of the country, to easily communicate with GDRFA administrators. Visa applicants can still visit an official visa center for the issuance and renewal of visas.

The GDFRA has handled over 250,000 transactions, including visa extensions and entry permits through the first stage of its video call service.

GDRFA described the first phase’s performance as promising, noting the number of transactions within two months after the service’s launch in January.


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Many users have reportedly contacted the program with inquiries. The main function of the video call service is to finish transaction operations.

Remote document submissions and transactions are made easier by the service. It enables users to carry out transactions, update their data, and deliver required documents through visual, direct, and interactive communication with employees without physically visiting the GDRFA offices.

“The video call service has proven highly effective in addressing various types of requests related to financial service procedures, Golden Visas, humanitarian cases, legal advice, establishment services, real estate investor procedures, entry permits, investigations, and more,” according to the GDRFA.

To reduce in-person visits to service centers, the GDRFA stated in January of this year that the video calling option will eventually be expanded to become a 24-hour service.

Through the video conferencing service, residents would be able to check on the status of their applications and provide all necessary documents and information. KD/Expat Media


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