Guide: How to file consumer complaint in UAE

Estimated read time 3 min read

All goods and services sold or provided by suppliers and agents across the UAE are subject to the UAE’s Consumer Protection Law, which is aimed at protecting the rights of consumers to quality goods and services at the declared price.

Under the law, consumers must be compensated for damages as a result of purchasing or using defective goods or receiving inadequate or unprofessional services. Suppliers who advertise misleading prices, wrong data on goods and services, or fail to repair or replace defective products or goods will face imprisonment of up to two years and a fine of up to Dh2 million.

If you need to file a consumer complaint against a company or service provider in the UAE, here’s your guide to the relevant authorities that you can contact:

Abu Dhabi & Al Ain

Authority: Abu Dhabi Department of Economic Development
Abu Dhabi Government Contact Center: 800555
Email: contact@tamm.abudhabi
Consumer Protection services on TAMM

Ajman

Authority: Ajman Department of Economic Development
Telephone: 80070
Click here to file an online complaint

Dubai

Authority: Dubai Economy
Telephone: 600 54 5555
File a complaint: Click here

Fujairah

Authority: Fujairah Department of Economic Development
Telephone: 80036
App: smartFUJAIRAH

Sharjah

Authority: Sharjah Department of Economic Development
Telephone: 8080000
File a complaint: Click here

Ras Al Khaimah

Authority: Ras Al Khaimah Department of Economic Development

File a complaint here


What is the UAE Consumer Protection Law?

The Federal Law  on Consumer Protection defines consumer’s rights and obligations and outlines certain protection measures to fight monopoly, overpricing and fraudulent commercial activities against consumers. According to the law, UAE consumers are granted the following rights:

• The right to safety: to be protected from products, production processes and services that may cause harm to health and safety

• The right to know: to know the accurate information concerning the goods and services (ex: origin of products, expiry date and ingredients of food items etc.)

• The right to choose: to have multiple options of items and services at competitive prices and quality

• The right to representation: to express opinions to develop the goods, services, prices and availability

• The right to be informed: to acquire knowledge and skill and awareness of consumer rights and responsibilities through continuous awareness programmes.

The law was updated in 2019 to guarantee the protection of consumers and stability of prices; ensure the delivery of goods and services according to production and distribution patterns tailored to the consumers’ needs; limit practices that may have a negative impact on consumers and control increase in prices and  provide adequate protection to consumers in light of the technological advancement seen by the eCommerce. ICA/Expat Media


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