At the Dubai International Airport.


Emirates passengers can claim Covid-19 medical, quarantine expenses


DUBAI – Emirates airline customers diagnosed with Covid-19 during their holiday can claim hospital expenses and quarantine costs, the Dubai Media Office announced.

Passengers can claim up to 150,000 euros (Dh642,189) in hospital expenses and up to 100 euros (Dh428) per day for 14 days in quarantine costs or up to Dh5,992.

The coverage also includes repatriation and funeral expenses for up to 1,500 euros (Dh6,421).

“Emirates will cover its passengers for Covid-19 related medical expenses and quarantine costs when they travel on board Emirates, to and from the UAE and around the world, free of charge,” according to the state media office.

Sheikh Ahmed bin Saeed Al Maktoum, Emirates group chairman and chief executive, said the move “will boost travel confidence and once again positions Emirates and Dubai as aviation industry leaders”.

“Emirates will be the first airline to offer free cover for Covid-19 medical costs for customers when they travel to and from UAE and around the world,” Sheikh Ahmed said.

The cover is valid for 31 days from the flight date. There is no registration required, but expenses require pre-approval, according to Emirates.

The new policy is effective immediately and will remain in place until October 31, 2020. ICA/Expat Media

How to claim Covid-19 assistance from Emirates

Prior to getting treatment, contact Emirates Covid-19 Assistance to find out whether your claims fall within the scope of cover.

Telephone: +971 4 2708825
WhatsApp: +971 5 63589937
Email: [email protected]

You will be assigned a case number. Share a copy of your:
– Emirates flight ticket
– Boarding pass
– Passport, including residency visa page, if applicable
– Covid-19 positive test result that should be dated after first day of travel
– Your e-mail address and contact number

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