Emirates Loto.


Emirates Loto extends deadline to claim refund


DUBAI – After an abrupt postponement of draws in July, Emirates Loto has announced it has extended the deadline for customers to claim their refund.

Customers now have until September 30 to claim a refund for any collectible card purchased.

“Please note this is your last opportunity to obtain a refund and you will not be able to use this collectable card in any future Emirates Loto draw,” Emirates Loto said in a statement on Wednesday (September 16).

Customers with unscratched collectable cards purchased from a retail store can return their unscratched collectable cards to any of the locations mentioned below, and receive their refund:

Abu Dhabi

Metro Manila Hypermarket, Electra Street
Pinoy Manila Grocery, Defense Street


Metro Manila Hypermarket, Al Karama Area


Sheaar Al Madina Supermarket, 17 – Al Qusais Industrial Area, Damascus street, Opposite Bait Al Kabayel, Al Qusais Industrial Area 2


Metro Manila Supermarket, Al Qala Street

Ras Al Khaimah

Gulf Hypermarket,Al Muntasir Street


Metro Manila Hypermarket, Abu Shaghara Street
Metro Manila Supermarket, Al Wahda Street

Umm Al Quwain

Bu Basheer Supermarket, Old Industrial Area

Customers with unused entries—whether obtained by scratch cards, free play or online purchase prior to July 11—can submit their refund request on our website at

In July, organisers cited “upgrades to customer-centric touchpoints” as the reason for the postponement of draws.

“The upgrades are scheduled to be completed later this year, at which time, the draws will also return,” according to Emirates Loto. ICA/Expat Media

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