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Dubai shops can refuse entry to customers violating Covid-19 rules: Dubai Economy


DUBAI – Shops and commercial establishment in Dubai can refuse entry to any customer not following the UAE’s anti-Covid-19 rules, according to the Dubai Economy (DED) on Wednesday (September 23).

The DED, however, said that shops must inform customers about the precautionary measures and protocols to avoid complaints.

“Consumers should be alerted about the required precautions right from the moment they enter the business premises and their compliance ensured before they are served, in order to ensure proper consumer awareness and minimise instances of non-compliant consumers being denied of services,” according to the DED.

The department said that any consumer complaint on denial of services will be examined.

“The most important objective is to limit the spread of COVID-19 through full commitment to precautionary measures and protocols,” according to DED.

Since September, dozens of shops in Dubai have been fined, and some have been shut down for failing to impose precautionary measures, including physical distancing of customers. ICA/Expat Media

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