Dubai Metro: 20 Important Rules to Know, Fines to Avoid

Estimated read time 5 min read

The Dubai Metro. ARCHIVE

The Dubai Metro is a convenient and efficient mode of transportation within the city, but to ensure a smooth and enjoyable journey, passengers are required to adhere to a set of important rules and regulations. 

These guidelines, enforced by metro authorities, are designed to maintain order, safety, and cleanliness throughout the system. Violations of these rules can result in fines, so it’s essential to familiarize yourself with them before using the Dubai Metro.

Here are the rules you need to be aware of to avoid incurring fines.

1. Buy a Nol card

The Nol card is an essential requirement for traveling on the Dubai Metro. It’s a contactless smart card that you load with credit to pay for your journeys. Make sure to purchase and maintain a Nol card with sufficient credit to cover your fares. Failure to present it will result in a Dh200 fine.

2. No eating or drinking

This rule helps maintain cleanliness on the metro. Avoid eating, drinking, or chewing gum while on the metro or within station premises. Violators face a fine of Dh200. Carrying or drinking alcohol inside the Dubai Metro increases the fine to Dh500.

3. No smoking

Smoking is prohibited throughout the Dubai Metro system, including stations and platforms. It’s important to respect this rule for the comfort and safety of all passengers. There is a fine of Dh200 for violating this rule.

4. Queue and wait in line

Queuing up in an orderly manner and allowing passengers to exit before boarding helps maintain a smooth and efficient flow of passengers. Pushing or rushing can lead to fines of up to Dh2,000 for causing trouble and distractions to passengers. 

5. Mind priority seating

The Dubai Metro has a coach reserved for women as well as a separate coach for Gold Class card holders.. There is also priority seating for seniors, children and people with disabilities. Metro inspectors will mete out a Dh100 fine to men sneaking into women-only coaches, and other violators. 

6. No loud music or noise

Excessive noise, including playing loud music, can be disruptive and annoying to fellow passengers. Use headphones if you want to listen to music, and keep the volume at a reasonable level. Violators face a Dh200 fine.

7. Keep the Dubai Metro clean

Littering not only makes the metro less pleasant for others but also poses maintenance challenges. Dispose of your trash in designated bins to help maintain a clean environment. There is a fine of Dh200 for violating this rule.

8. No pets allowed 

To maintain hygiene and passenger comfort, pets are generally not allowed on the metro, except for guide dogs accompanying individuals with disabilities. Violators face a fine of Dh100.

9. Pay your fare

Be prepared to present your Nol card for inspection when asked by Dubai Metro staff. Fare evasion can result in penalties, so always ensure you have a valid ticket. Failure to present it will result in a Dh200 fine.

10. Observe proper dress code

While there’s no strict dress code, dressing modestly and respectfully in line with local customs and culture is appreciated.

11. No photography or videography

For security reasons, taking photos or videos inside metro stations or trains is generally prohibited. Violators face a fine of Dh100.

12. Mind the door

Trying to force Dubai Metro doors open or blocking them can disrupt the operation of the train and pose safety risks. Always wait for the doors to open automatically. Violators face a fine of Dh200.

13. Keep to the right

Standing on the right side of escalators and moving walkways allows others to pass on the left, promoting a smooth flow of foot traffic. Fine Dh200 for causing trouble or violating this rule.

14. No bicycles

Bicycles are not allowed on the Dubai Metro to ensure passenger safety and avoid overcrowding. Fine Dh100 to Dh1,000 for violating this rule.

 

15. Respect Dubai Metro staff

Metro staff are there to assist passengers and ensure compliance with the rules. Treating them with politeness and respect fosters a positive experience for everyone. Violators face a fine of Dh200.

16. Don’t obstruct emergency exits

Emergency exits must remain clear at all times to ensure quick and safe evacuation in case of an emergency. Blocking these exits is not only against the rules but also a safety hazard. Violators face a fine of Dh2,000. The same fine also applies to those who misuse the emergency buttons.

17. Don’t bring weapons, hazardous items

Carrying hazardous items, including weapons, sharp tools or flammable materials in the Dubai Metro will result in a fine of Dh1,000.

18. No sleeping

Don’t get caught sleeping on the Dubai Metro and passenger shelters or else you will be slapped with a Dh300 fine.

19. Don’t put your feet up on the seats

Putting your feet up on the seats is not only unhygienic, but also disrespectful to other passengers. There is a Dh100 fine for this offense.

20. No selling or illegal promotions

If you’re trying to earn a quick dirham from selling or promoting goods and services in the Dubai Metro, think again. Violators will be fined Dh200.  MFD/Expat Media


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