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Air India announced on July 7 a ban on Zamzam water on its single-aisle planes.

PHOTO BY ARCHIVE


Zamzam ban forces Air India to apologise, issue clarification

 

DUBAI – Following customer furor over a ban on carrying bottles of Zamzam in selected Air India flights, the airline has apologized on Tuesday (July 9).

Air India on Sunday announced a ban on Zamzam holy water on its single-aisle planes, saying it will be in force until September 15. It said, however, that passengers can carry cans of the holy water in its wide-body planes.

The national carrier of India said that the move to ban Zamzam cans of water is to “ensure in-flight safety and due to limited space constraints”.

The move has been heavily criticized by passengers, particularly those coming from their Haj pilgrimage in Makkah where the holy water is sourced by devotees.

On Tuesday, however, Air India issued a clarification on Twitter, saying: “With reference to instructions regarding non carriage of Zamzam cans, on AI966 and AI964, we wish to clarify that passengers are allowed to carry Zamzam cans within their permissible baggage allowance.”

“Please accept our apologies for the inconvenience caused,” the airline added. ICA/Expat Media

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