MANILA – Popular e-commerce company Lazada has been fined P5,000 (Dh363) after one of its vendors scammed a Filipino customer during its biggest sale promotion.
Victim Butch Evarola said he received the Department of Trade and Industry (DTI) decision on Friday (January 10). Records showed that the authority ruled in favour of Evarola, who filed a complaint against Lazada following price disparities on two items he bought during the Lazada 11.11 Sale last November.
In his complaint filed with DTI, Evarola said he bought three items from Lazada during the sale period. To his dismay, he found that two of the items were sold cheaper a day after the sale.
“Akala ko nakatipid ako kasi mukhang malaki ang discount. Pero ang laking gulat ko kinabukasan (November 12), nang tingnan ko kung magkano na ang posted price ng mga binili ko. Yung Lanyard (finger strap) ay naging P281.30 at yung cable tie ay bumaba sa P98. Scam! (I thought I was able to save money because it looked like they gave a heavy discount, but I was shocked to find out the next day that the regular price was P281.30 for the Lanyard finger strap and P98 for the cable tie. Scam!)” he said.
During a mediation conference arranged by DTI, a Lazada representative defended the online seller, saying, “Prices are subject to change without prior notice.”
Evarola pointed out that sellers must not manipulate sale prices and mislead customers. He pushed ahead with his complaint, saying he wanted Lazada fined for violating his consumer rights.
Following DTI’s ruling, Evarola will also receive a refund of P114.80 (Dh8.34) from Lazada. The company has 15 days to file an appeal.
Evarola expressed delight that he won the case, saying he wasn’t after the reward, but to fight for his right as a consumer. Expat Media reached out to Lazada but did not get a comment as of press time. DAJ/Expat Media
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