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PHOTO BY ARCHIVE
DUBAI – Managing a team is guaranteed to test your limits, but it can be as rewarding as it is challenging, says Maqbool Modi, Director of Operations of Chicking.
Modi, one of the longest serving top executives of the homegrown quick service restaurant chain, says effective management can often spell the difference between business success or failure.
He gives us his top three steps to help you become a master manager:
Every decision, no matter how small, can have a ripple effect throughout your business. Familiarise yourself with the ins and outs of the business so you can make the perfect game plan. Know what is working, what isn’t and then plan how to roll out changes.
No man is an island. When you connect with your team for input or information, you are inviting them to be part of the conversation and empowering them to be proactive team players. Work with your team to relax into a management style that best suits you.
One of the most common reasons people quit their jobs is their manager. Effective managers set a working culture that encourages customer service and respect. When staff feel respected, they perform better. Praise your staff regularly and give them rewards for going the extra mile. ICA/Expat Media
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