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Etisalat to charge Dh25 as late payment fee

 

DUBAI – Starting in December, etisalat subscribers will be charged Dh25 late payment fee on bills not paid in full before the due date.

The telecommunication operator made the announcement through SMS and emails this week. It is the first time that etisalat will be charging customers for non-payment.

An etisalat representative said that late payment charges apply to landline and mobile phone subscriptions.

Etisalat’s move sparked stern reaction from the Telecommunications Regulatory Authority (TRA) on Thursday (November 30), with the agency demanding that Etisalat stop sending SMS alerts to customers about applying a late payment fee.

The TRA also demanded that Etisalat submit documents that authorised the operator to apply the late payment fee.

The TRA said it will wait for Etisalat’s response before taking necessary procedures.

Meanwhile, a du spokesperson said the telecom provider is not going to charge late payment fees. DAJ/Expat Media

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